bbk99 Privacy Policy — Your Information in Safe Hands

1. Introduction and Scope

This Privacy Policy applies to all services, features, and content on the bbk99 platform. This includes our website, mobile version, live casino, slots, cricket betting, and other gaming services.

We believe you should have full control over your personal information. That is why we are transparent about what information is collected while you use our platform and how that information is used to improve the quality of your experience.

1.1 Purpose of This Policy

The main purpose of this policy is to inform you how bbk99 manages your information, what rights you have, and how you can make decisions about your information if you choose. We comply with all legal obligations while also fulfilling our ethical responsibilities.

1.2 Data Controller

bbk99 is responsible as the controller of your personal information. You can contact our support team for any questions or concerns.

2. What Information We Collect

Various types of information may be collected when you create an account and use our services on bbk99. The details are provided below:

2.1 Information You Provide Directly

When you register or contact us, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
• Bank account information (where applicable)
• Security questions and answers

2.2 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Session duration and pages visited
• Referral URL (the source from which you came to our site)
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Verification Documents

To meet regulatory requirements and ensure the security of your account, we may in some cases collect identity verification documents (KYC — Know Your Customer). These may include copies of a national ID card, passport, or driving licence.

3. How Your Information Is Used

bbk99 uses your information only for lawful and clearly defined purposes. We use your information for the following:

3.1 Account Management

• Creating, verifying, and managing accounts
• Confirming your identity and preventing fraud
• Processing transactions — deposits and withdrawals
• Maintaining account history and gaming records

3.2 Service Improvement

• Personalising your gaming experience
• Providing relevant offers, promotional bonuses, and information about new games
• Fixing platform bugs and improving performance
• Testing and launching new features

3.3 Customer Support

• Handling your support requests and complaints
• Providing assistance via 24/7 live chat
• Communicating via email

3.4 Legal and Security Purposes

• Complying with anti-money laundering (AML) policies
• Preventing minors from gaming
• Detecting and preventing fraudulent activity
• Retaining records as evidence for dispute resolution

4. Information Sharing with Third Parties

bbk99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

To operate our platform, we use trusted third-party services such as payment processing (bKash, Nagad, Rocket, Upay), hosting services, and fraud detection tools. These service providers receive only the information necessary to perform their work and are also bound to uphold our privacy standards.

4.2 Legal Obligations

If required by law, a court order, or the direction of a regulatory authority, we may disclose relevant information. This generally applies to money laundering investigations, fraud complaints, or other legal proceedings.

4.3 Business Transfers

In the event of a merger, acquisition, or business sale, your information may be transferred to the new entity. In that case, we will notify you in advance and the new entity will also be bound by the obligations of this Privacy Policy.

5. Cookie Policy and Tracking Technologies

Cookies are small text files that your browser stores on your device. bbk99 uses cookies to improve your browsing experience and to keep the platform running properly.

5.1 Types of Cookies

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Keep in mind, however, that disabling some cookies may prevent certain platform features from working properly, such as maintaining login sessions.

Cookies can be managed through the "Settings" or "Preferences" menu in most browsers. See your browser's help section for more information.

6. Data Security and Retention

bbk99 applies industry-standard technical and organisational measures to protect your personal information. Our security infrastructure is continuously updated.

6.1 Technical Safeguards

• SSL Encryption: All data transmission on our platform is protected by SSL/TLS encryption.
• Database Encryption: Sensitive information is stored in encrypted form.
• Firewall and Intrusion Detection: Advanced security systems operate around the clock.
• Two-Step Verification: An additional security layer to protect your account.
• Regular Security Audits: Audits are conducted regularly to identify vulnerabilities.

6.2 Organisational Measures

• Only authorised personnel have access to your information
• Staff receive regular privacy and security training
• Strict confidentiality agreements are signed with third-party service providers
• A rapid response plan is in place in the event of a data breach

6.3 Data Retention Period

We retain your information only for as long as it is needed. Information for active accounts is kept for the duration the account remains active. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

Security logs and financial transaction records are retained for periods defined by applicable regulations. After that, information is securely deleted or anonymised.

7. Your Rights Regarding Your Information

As a user of bbk99, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can find out at any time what information we are storing about you. Contact our support team to request a copy of this information.

7.2 Right to Correction

If your information is incorrect or incomplete, you can request a correction. Some information can be changed directly from account settings; for other cases, please contact our support.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not be fully fulfilled where there are legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You may request that your information be used only for specific purposes. For example, you may request to opt out of marketing communications.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

7.6 How to Exercise Your Rights

To exercise any of the above rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7

We will respond within a reasonable time after receiving your request. Additional information may be requested to verify your identity.

8. Third-Party Services & Links

Our platform may contain content from third-party game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others. These providers have their own privacy policies and operate independently.

bbk99 is not responsible for the privacy practices of third-party websites or services. We recommend that you read their privacy policy before using any third-party service.

Payment gateways — particularly bKash, Nagad, Rocket, and Upay — follow their own security protocols and privacy policies. Their terms and conditions will apply when transacting through these services.

9. Protection of Minors

bbk99 is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has created an account on our platform, please contact our support team immediately.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Policy Changes & Updates

bbk99 may update this privacy policy from time to time. Changes may be made due to service improvements, new legal requirements, or changes in our business operations.

For any significant changes, we will:

• Publish a clear notice on the website
• Update the "Last Updated" date at the beginning of the policy
• A notification may be sent to the registered email for significant changes

Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. We therefore recommend checking this page regularly.

If you have any objection to a change, please contact us or stop using the platform and request that your account be closed.